Refund Policy

At ScreenNest, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

We cannot accept returns for:

• Items damaged through misuse.
• Products returned without original packaging.
• Clearance or promotional items marked as final sale.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos or videos showing the issue

We will review the case and provide a replacement or refund when appropriate.

Refund Process

Once we receive and inspect your return, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After processing begins, cancellation requests may no longer be possible.

Late or Missing Refunds

If you have not received your refund after 10 business days:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank.

If you still have not received your refund, please contact us.

For refund-related questions, please contact:

support@screennest.store

We typically respond within 24 hours.

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